THE INTERCONN APPROACH
Interconn was founded in 1997 as a private independent natural gas marketing company. By 1999 it was listed as the seventh fastest growing new company in the U.S. by Dunn and Bradstreet’s Entrepreneur Magazine. Since 2000, Interconn has experienced exponential growth, opening new offices in Florida in 2007 and Toronto in 2010. Over the past five years, average daily sales have increased over 70%, with revenues exceeding $650 million in 2008. Since inception, Interconn’s business has evolved from simply buying and selling gas to providing gas operations and asset management services.
“We must never forget what drives our business; the customer.”
Kevin R. Stump – President & CEO
"During a plant energy review with the Owens Corning Jacksonville plant, leadership happened to mention how very pleased they were with their supplier, Interconn Resources. Months later when it came time to source gas supply for Owens Corning's three Georgia facilities, that positive sentiment carried enough weight to earn Interconn Resources (that) business as well. The award to Interconn took Owens Corning from its incumbent supplier of 20+ years. Interconn Resources has proven to be a company of integrity; a reliable, flexible, and transparent energy supplier that Owens Corning considers to be one of the best."
Sharon Cipiti | Energy Sourcing Leader | Owens Corning
CUSTOMER SERVICE IS KEY
Interconn was founded on the core belief that customers want quality personalized service provided by proven industry professionals. Using that belief as our foundation, we have assembled an executive team that encompasses over 200 years of combined industry experience in the variety of natural gas services we provide. The company has little turnover as evidenced by the combined fifty-six years of employee loyalty to Interconn. But most importantly we have a team of individuals that understands the priority of customer service in their daily work. We pride ourselves in creating products and services that our customers find simple to use and beneficial to their decision-making process. For example, all customers upon request receive daily pricing updates through email, as well as a weekly Market Insight report sent every Sunday evening. Delivery Sunday ensures that timely information is available to all customers first thing Monday morning. Our focus on customer satisfaction is why Interconn was recognized by Mastio and Company as being one of the top three companies in customer service out of thirty-two regional marketers and why our customer retention rate, a metric closely followed by our team, is consistently above 99%. We invite you to read our Customer Service Pledge to learn more about what you should expect from us.
"I am very pleased with my decision to switch marketers, and not simply because I believe that the change was cost effective. The reassurance I have now is because of the outstanding communications that I receive with Interconn. They all work together as a team to ensure that every call or email is answered timely. During the unusually cold weather this season...the team at Interconn always ensured that we had the supply we needed to avoid shut-downs. Florida's Natural Growers is looking forward to a long relationship with Interconn Resources. It's great to return to this level of customer service."
Valerie Gipson | Engineering Coordinator | Florida's Natural Growers
OUR GROWTH STRATEGY
We continue to experience a growing market for our services throughout North America and